≠ is that these 2 things are opposites, i.e. big ≠ small
right [x wrong] - this 2nd part is a mistake, compared to the part that is underlined in the main sentence]
This is a mistake someone made in class. [are]
[> the part that is underlined is better than this]
Any word written like thisdoesn'thave to be in the sentence for it to be correct English.
Something written (spelling) like this indicates that this was a letter that was left out when a word was written.
This√ is OK. (that√) [Shows that both of these are correct to be used in this situation.]
Pronunciation Notes
- if the stressed part of the word has the same pronunciation as the letter, then only that 1 letter is underlined.
i.e. pain, eat, Einstein, roam, unit,
This rule also applies if the stress is on any other letter and has the same sound: e.g.ceiling, details, deaf, hotel, chemists, energy, queue, started, mess, experts,
- if the stressed part of the syllable doesn’t have the same pronunciation as the vowel or letter sound, then it will be underlined with another letter next to it, for example i.e. satellite, let, book; company, busy, four,
Language Notes – Wednesday 3rd September 2014
CONVERSATIONS & NEW WORDS: "How are things?" "Fine thanks, how about you?" "I'm busy, but that's always good!" They were passengers that were in transit. They had a layover of 2 hours for their connecting flight.
CLASS EXERCISES: Check-In Staff Language 2 1. Do you have any hand luggage / arm luggage? ( = carry-on luggage)
2. That's a little too big to carry with you on to the plane a. You'll have to give it in /check it in.
3. Your flight gets in /makes in at 7:00 PM. ( = arrives)
4. The next person in the line / line-up, please.
5. I'm afraid we'll have to charge you for the extra bag./ excess luggage. ( = additional)
6. Would you like a window seat or an aisle / average seat?
7. Baggage that's over the allowed limit is called excess baggage / access baggage.
8. You should arrive at the gate no later/late than one hour before your flight.
9. I'm sorry - Your flight has been cancelled / cancellation / cancel because of bad weather.
10. Can I look at your passport, or some other form / format of identification, please?
Now ask your partner these questions below. - What's the most you've ever had to pay for excess baggage?
I once paid the equivalent of $500 for excess baggage.
the equivalent of = the same as
- Do you prefer any particular seats?
I prefer an aisle/window seat. / I don't mind.
- When was the last time you took an overnight flight?
The last time I took an overnight flight was …
LANGUAGE: There is a connecting flight. [It has a connecting flight.] PAST TENSES: sit – sat; go – went - gone SHORT LINKING WORDS: They got in the liftand then on the escalator. SPELLING: reservation, staff vs. stuff HOW TO SAY WORDS: "or" boarding, luggage, a refund vs. to refund, HOMEWORK: If you were at today’s session, then please finish off the example sentences of any mistakes you made in the vocabulary exercise. If you weren't in the session, then it was the vocabulary exercise above that we looked at, so please try to answer it and choose the correct word for each sentence.
Language Notes – Tuesday 2nd September CONVERSATIONS & NEW WORDS: How often do you use your debit or credit cards? Does Hamad accept credit & debit cards? Is there a minimum amount to use them? We have a limit on our credit cards. It’s fairly safe. = It’s quite safe. It would be beneficial if we could reduce the number of passengers that have to queue. It’s an enormous problem. [very big] They have strict laws in Saudi Arabia.
CLASS EXERCISES: 1. How many pieces/number of luggage do you have?
2. The check-in doesn't start for/until another two hours.
3. I'm afraid you missed/passed your connecting flight because of the delay.
4. If it is the airline's fault, we'll pay for your hotel and re-book/re-buy a flight for tomorrow.
5. If you cancellation/cancel this ticket, you'll lose all your money. There is no refund for this type of ticket.
6. There's a special shutter/shuttle bus that goes/runs between Heathrow and Gatwick.
7. Are you travelling alone/lonely or with anyone else? ( = by yourself)
8. The flight will be boarding/boring at departure gate 55.
9. There's an overnight/reserved flight that arrives in Vancouver at 8:00 AM.
10. What name was the reservation under/over, please?
WB: P.39 - Vocabulary To be replaced by something or someone = to use something or someone different Frequently = often To suggest = to give an idea If something is biodegradable then it breaks back into nature. For example, natural foods are biodegradable are will break into soil. man-made ≠ natural for instance, = for example, What happens to people who do anything wrong? [x make ] One way to improve children’s health is to discuss it more and make people more aware. One way to improvechildren’s health is to stop them eating so much fast food. One way to improve children’s health is to teach their parents about healthy eating. One way to reduce unemployment is to create more jobs. One way to reduce unemployment is to retrain people who drop out of education. One way to keep our terminalsis to make new laws giving penalties to anyone who drops litter.
If something is alarming then it is causing people to worry. If something happens inevitably then there was no other possibility. A model is a positive example. Oiland coal are examples of fossil fuels. Overburdened is also similar to overworked.
HOMEWORK: Finish the following sentence: I thought our department was somewhatoverworked when _.
Language Notes – Monday 1st September
CONVERSATIONS: “What do you think are some of the biggest challenges facing Hamad in the 2nd half of the year?” That’s a very good question. [>> nice question] After that, you have to go somewhere else.
NEW WORDS: producer – wholesaler – retailer – customer, supplier - customer It’s a bit lower than the other. [x down] A long-term view ≠ a short-term view We reached a compromise.
1. If the products sell like hot cakes, we’ll get a bonus!
2. I won’t place a repeat order unless it is good.
I won’t go on holiday, unless I get my work done!
3. You can have the product on sale & return if you buy 10k. 1 kilogram
1 kilometre = 1000 metres
4. Unless we have a 100% mark-up, we’ll cancel the product order.
5. We won’t be able to cover our overheads if our corporate tax is too high.
PAST TENSES: I met my best friend in London. go – went – gone I think this week’s meetings havegone well.
SHORT LINKING WORDS: I’ve been working here for 2 months. I’ve been working here since July. I met my best friend on a course. It’s a bit like Dubai. [= similar]
First Conditional Short Words We will only do it if they provide it on time. We will only do it on condition that they provide it on time. Our department won’t purchase it unless it's good quality. Our department will purchase it providing it's good quality. Our department will purchase it as long as it's good quality. Our department won’t purchase it unless it's good quality. We should help in case there are any problems. SPELLING: A committee is a work group.
HOW TO SAY WORDS: producer – wholesaler – retailer – customer, supplier - customer contract, technical specifications, “1 kilo” = 1kg, not 1km
HOMEWORK: Write some sentences about your department, using the 1st conditional short linking words. Language Notes – Tuesday 26th August
Notes from today's 15-minute class were brief, but the most important was when we looked at the correct answers from Monday's exercise, for those of you who were not in Monday's class. The correct answers are below:
CLASS EXERCISES:
1. How many pieces/number of luggage do you have?
2. The check-in doesn't start for/until another two hours.
3. I'm afraid you missed/passed your connecting flight because of the delay.
4. If it is the airline's fault, we'll pay for your hotel and re-book/re-buy a flight for tomorrow.
5. If you cancellation/cancel this ticket, you'll lose all your money. There is no refund for this type of ticket.
6. There's a special shutter/shuttle bus that goes between Heathrow and Gatwick.
7. Are you travelling alone/lonely or with anyone else? ( = by yourself)
8. The flight will be boarding/boring at departure gate 55.
9. There's an overnight/reserved flight that arrives in Vancouver at 8:00 AM.
10. What name was the reservation under/over, please?
HOMEWORK: This weekend's homework was to look at some role-play situations for airway staff and customers. For people who didnot come to today's session, people were given different role-play characters, so I am not able to give you the characters. However, can you please think of what have been the most difficult situations you have ever had to deal with? We will then discuss this in our next session.
I hope everyone has a good weekend!
Kind regards,
Stuart
Language Notes – Monday 25th August
CONVERSATIONS & NEW WORDS:
They were passengers that were in transit.
They had a layover of 2 hours for their connecting flight.
CLASS EXERCISES: 1. How many pieces/number of luggage do you have?
2. The check-in doesn't start for/until another two hours.
3. I'm afraid you missed/passed your connecting flight because of the delay.
4. If it is the airline's fault, we'll pay for your hotel and re-book/re-buy a flight for tomorrow.
5. If you cancellation/cancel this ticket, you'll lose all your money. There is no refund for this type of ticket.
6. There's a special shutter/shuttle bus that goes/runs between Heathrow and Gatwick.
7. Are you travelling alone/lonely or with anyone else? ( = by yourself)
8. The flight will be boarding/boring at departure gate 55.
9. There's an overnight/reserved flight that arrives in Vancouver at 8:00 AM.
10. What name was the reservation under/over, please?
LANGUAGE: There is a connecting flight. [It has a connecting flight.]
PAST TENSES: sit – sat; go – went - gone
SHORT LINKING WORDS: They got in the lift and then on the escalator.
SPELLING: reservation, staff vs. stuff
HOW TO SAY WORDS: "or" boarding, luggage, a refund vs. to refund,
HOMEWORK: If you were at Monday's session, then please finish off the example sentences of any mistakes you made in the vocabulary exercise. If you weren't in the session, then it was the vocabulary exercise above that we looked at, so please try to answer it.
Language Notes – Sunday 24th August
CONVERSATIONS & NEW WORDS:
How often do you use your debit or credit cards?
Does Hamad accept credit & debit cards?
Is there a minimum amount to use them?
We have a limit on our credit cards.
It’s fairly safe. = It’s quite safe.
It would be beneficial if we could reduce the number of passengers that have to queue.
It’s an enormous problem. [very big]
They have strict laws in Saudi Arabia.
CLASS EXERCISES: WB: P.39 - Vocabulary
To be replaced by something or someone
= to use something or someone different Frequently = often
To suggest = to give an idea
If something is biodegradable then it breaks back into nature. For
example, natural foods are biodegradable are will break into soil.
man-made ≠ natural for instance, = for example,
What happens to people who do anything wrong? [x make ]
One way to improve children’s health is to discuss it more and
make people more aware.
One way to improvechildren’s health is to stop them eating so
much fast food. One way to improve children’s health is to teach their parents about healthy eating. One way to reduce unemployment is to create more jobs.
One way to reduce unemployment is to retrain people who drop out of education. One way to keep our terminals is to make new laws giving penalties to anyone who drops litter.
If something is alarming then it is causing people to worry.
If something happens inevitably then there was no other possibility.
A model is a positive example. Oiland coal are examples of fossil fuels. Overburdened is also similar to overworked.
Training Session Language Notes
right [x wrong] - this 2nd part is a mistake, compared to the part that is underlined in the main sentence]
This is a mistake someone made in class. [are]
[> the part that is underlined is better than this]
Any word written like this doesn't have to be in the sentence for it to be correct English.
Something written (spelling) like this indicates that this was a letter that was left out when a word was written.
This √ is OK. (that√) [Shows that both of these are
correct to be used in this situation.]
- if the stressed part of the word has the same pronunciation as the letter, then only that 1 letter is underlined.
i.e. pain, eat, Einstein, roam, unit,
This rule also applies if the stress is on any other letter and has the same sound:
e.g. ceiling, details, deaf, hotel, chemists, energy, queue, started, mess, experts,
- if the stressed part of the syllable doesn’t have the same pronunciation as the vowel or letter sound, then it will be underlined with another letter next to it, for example i.e. satellite, let, book; company, busy, four,
Language Notes – Wednesday 3rd September 2014
CONVERSATIONS & NEW WORDS:
"How are things?" "Fine thanks, how about you?" "I'm busy, but that's always good!"
They were passengers that were in transit.
They had a layover of 2 hours for their connecting flight.
CLASS EXERCISES: Check-In Staff Language 2
1. Do you have any hand luggage / arm luggage? ( = carry-on luggage)
2. That's a little too big to carry with you on to the plane a. You'll have to give it in /check it in.
3. Your flight gets in /makes in at 7:00 PM. ( = arrives)
4. The next person in the line / line-up, please.
5. I'm afraid we'll have to charge you for the extra bag./ excess luggage. ( = additional)
6. Would you like a window seat or an aisle / average seat?
7. Baggage that's over the allowed limit is called excess baggage / access baggage.
8. You should arrive at the gate no later/late than one hour before your flight.
9. I'm sorry - Your flight has been cancelled / cancellation / cancel because of bad weather.
10. Can I look at your passport, or some other form / format of identification, please?
Now ask your partner these questions below.
- What's the most you've ever had to pay for excess baggage?
- I once paid the equivalent of $500 for excess baggage.
- the equivalent of = the same as
- Do you prefer any particular seats?- I prefer an aisle/window seat. / I don't mind.
- When was the last time you took an overnight flight?LANGUAGE: There is a connecting flight. [It has a connecting flight.]
PAST TENSES: sit – sat; go – went - gone
SHORT LINKING WORDS: They got in the lift and then on the escalator.
SPELLING: reservation, staff vs. stuff
HOW TO SAY WORDS: "or" boarding, luggage, a refund vs. to refund,
HOMEWORK: If you were at today’s session, then please finish off the example sentences of any mistakes you made in the vocabulary exercise. If you weren't in the session, then it was the vocabulary exercise above that we looked at, so please try to answer it and choose the correct word for each sentence.
Language Notes – Tuesday 2nd September
CONVERSATIONS & NEW WORDS:
How often do you use your debit or credit cards?
Does Hamad accept credit & debit cards?
Is there a minimum amount to use them?
We have a limit on our credit cards.
It’s fairly safe. = It’s quite safe.
It would be beneficial if we could reduce the number of passengers that have to queue.
It’s an enormous problem. [very big]
They have strict laws in Saudi Arabia.
CLASS EXERCISES: 1. How many pieces/number of luggage do you have?
2. The check-in doesn't start for/until another two hours.
3. I'm afraid you missed/passed your connecting flight because of the delay.
4. If it is the airline's fault, we'll pay for your hotel and re-book/re-buy a flight for tomorrow.
5. If you cancellation/cancel this ticket, you'll lose all your money. There is no refund for this type of ticket.
6. There's a special shutter/shuttle bus that goes/runs between Heathrow and Gatwick.
7. Are you travelling alone/lonely or with anyone else? ( = by yourself)
8. The flight will be boarding/boring at departure gate 55.
9. There's an overnight/reserved flight that arrives in Vancouver at 8:00 AM.
10. What name was the reservation under/over, please?
WB: P.39 - Vocabulary
To be replaced by something or someone
= to use something or someone different
Frequently = often
To suggest = to give an idea
If something is biodegradable then it breaks back into nature. For
example, natural foods are biodegradable are will break into soil.
man-made ≠ natural
for instance, = for example,
What happens to people who do anything wrong? [x make ]
One way to improve children’s health is to discuss it more and make people more aware.
One way to improve children’s health is to stop them eating so much fast food.
One way to improve children’s health is to teach their parents about healthy eating.
One way to reduce unemployment is to create more jobs.
One way to reduce unemployment is to retrain people who drop out of education.
One way to keep our terminals is to make new laws giving penalties to anyone who drops litter.
If something is alarming then it is causing people to worry.
If something happens inevitably then there was no other possibility.
A model is a positive example.
Oiland coal are examples of fossil fuels.
Overburdened is also similar to overworked.
SPELLING: Wars destroy people’slives. [1 life – 2 lives], companies, fumes,
HOW TO SAY WORDS:
HOMEWORK: Finish the following sentence:
I thought our department was somewhatoverworked when _.
Language Notes – Monday 1st September
CONVERSATIONS:
“What do you think are some of the biggest challenges facing Hamad in the 2nd half of the year?”
That’s a very good question. [>> nice question]
After that, you have to go somewhere else.
NEW WORDS:
producer – wholesaler – retailer – customer, supplier - customer
It’s a bit lower than the other. [x down]
A long-term view ≠ a short-term view
We reached a compromise.
LANGUAGE: Page 43 Grammar Workshop 1st Conditional
- 1. If the products sell like hot cakes, we’ll get a bonus!
- 2. I won’t place a repeat order unless it is good.
I won’t go on holiday, unless I get my work done!- 3. You can have the product on sale & return if you buy 10k. 1 kilogram
1 kilometre = 1000 metresPAST TENSES:
I met my best friend in London.
go – went – gone I think this week’s meetings have gone well.
SHORT LINKING WORDS:
I’ve been working here for 2 months.
I’ve been working here since July.
I met my best friend on a course.
It’s a bit like Dubai. [= similar]
First Conditional Short Words
We will only do it if they provide it on time.
We will only do it on condition that they provide it on time.
Our department won’t purchase it unless it's good quality.
Our department will purchase it providing it's good quality. Our department will purchase it as long as it's good quality.
Our department won’t purchase it unless it's good quality.
We should help in case there are any problems.
SPELLING: A committee is a work group.
HOW TO SAY WORDS: producer – wholesaler – retailer – customer, supplier - customer
contract, technical specifications, “1 kilo” = 1kg, not 1km
HOMEWORK:
Write some sentences about your department, using the 1st conditional short linking words.
Language Notes – Tuesday 26th August
Notes from today's 15-minute class were brief, but the most important was when we looked at the correct answers from Monday's exercise, for those of you who were not in Monday's class. The correct answers are below:
CLASS EXERCISES:
1. How many pieces/number of luggage do you have?
2. The check-in doesn't start for/until another two hours.
3. I'm afraid you missed/passed your connecting flight because of the delay.
4. If it is the airline's fault, we'll pay for your hotel and re-book/re-buy a flight for tomorrow.
5. If you cancellation/cancel this ticket, you'll lose all your money. There is no refund for this type of ticket.
6. There's a special shutter/shuttle bus that goes between Heathrow and Gatwick.
7. Are you travelling alone/lonely or with anyone else? ( = by yourself)
8. The flight will be boarding/boring at departure gate 55.
9. There's an overnight/reserved flight that arrives in Vancouver at 8:00 AM.
10. What name was the reservation under/over, please?
HOMEWORK: This weekend's homework was to look at some role-play situations for airway staff and customers. For people who did not come to today's session, people were given different role-play characters, so I am not able to give you the characters. However, can you please think of what have been the most difficult situations you have ever had to deal with? We will then discuss this in our next session.
I hope everyone has a good weekend!
Kind regards,
Stuart
Language Notes – Monday 25th August
CONVERSATIONS & NEW WORDS:
They were passengers that were in transit.
They had a layover of 2 hours for their connecting flight.
CLASS EXERCISES: 1. How many pieces/number of luggage do you have?
2. The check-in doesn't start for/until another two hours.
3. I'm afraid you missed/passed your connecting flight because of the delay.
4. If it is the airline's fault, we'll pay for your hotel and re-book/re-buy a flight for tomorrow.
5. If you cancellation/cancel this ticket, you'll lose all your money. There is no refund for this type of ticket.
6. There's a special shutter/shuttle bus that goes/runs between Heathrow and Gatwick.
7. Are you travelling alone/lonely or with anyone else? ( = by yourself)
8. The flight will be boarding/boring at departure gate 55.
9. There's an overnight/reserved flight that arrives in Vancouver at 8:00 AM.
10. What name was the reservation under/over, please?
LANGUAGE: There is a connecting flight. [It has a connecting flight.]
PAST TENSES: sit – sat; go – went - gone
SHORT LINKING WORDS: They got in the lift and then on the escalator.
SPELLING: reservation, staff vs. stuff
HOW TO SAY WORDS: "or" boarding, luggage, a refund vs. to refund,
HOMEWORK: If you were at Monday's session, then please finish off the example sentences of any mistakes you made in the vocabulary exercise. If you weren't in the session, then it was the vocabulary exercise above that we looked at, so please try to answer it.
Language Notes – Sunday 24th August
CONVERSATIONS & NEW WORDS:
How often do you use your debit or credit cards?
Does Hamad accept credit & debit cards?
Is there a minimum amount to use them?
We have a limit on our credit cards.
It’s fairly safe. = It’s quite safe.
It would be beneficial if we could reduce the number of passengers that have to queue.
It’s an enormous problem. [very big]
They have strict laws in Saudi Arabia.
CLASS EXERCISES: WB: P.39 - Vocabulary
To be replaced by something or someone
= to use something or someone different
Frequently = often
To suggest = to give an idea
If something is biodegradable then it breaks back into nature. For
example, natural foods are biodegradable are will break into soil.
man-made ≠ natural
for instance, = for example,
What happens to people who do anything wrong? [x make ]
One way to improve children’s health is to discuss it more and
make people more aware.
One way to improve children’s health is to stop them eating so
much fast food.
One way to improve children’s health is to teach their parents
about healthy eating.
One way to reduce unemployment is to create more jobs.
One way to reduce unemployment is to retrain people who
drop out of education.
One way to keep our terminals is to make new laws giving
penalties to anyone who drops litter.
If something is alarming then it is causing people to worry.
If something happens inevitably then there was no other possibility.
A model is a positive example.
Oiland coal are examples of fossil fuels.
Overburdened is also similar to overworked.
SPELLING: Wars destroy people’slives. [1 life – 2 lives]
companies, fumes,
HOW TO SAY WORDS:
HOMEWORK: I thought our department was somewhatoverworked when _.